SERVICE & SUPPORT
Expert Service for Waterjets, Bridge Saws & Stone Machinery
At HORD Machinery, we know that top-quality machinery deserves world-class support. Whether you’re a small fabricator or a large-scale production facility, our team is here to keep your operation running smoothly. 24/7 Support, Technical Know-How, and Solutions That Work.
Technical Support
We provide fast, reliable technical support to help you minimize downtime and maintain peak performance.
Support includes:
- Remote troubleshooting via phone, email, or video
- Step-by-step guidance for installation and setup
- Diagnosis and repair recommendations
- Machine software updates
- Available: Monday–Friday, 8:00 AM – 6:00 PM (GMT+8)
- Email: info@hordwaterjet.com
- Phone/WhatsApp: +86-15015611003
Spare Parts & Accessories
We stock a full range of original spare parts for:
- Waterjet cutting systems
- Bridge saws
- Edge polishing machines
- Mosaic and sintered stone machinery
- Fast global shipping
- Genuine, high-quality parts
- Custom packaging upon request
Need help finding a part? Contact us and we’ll guide you directly.
Video Tutorials & Manuals
We offer a growing library of video guides and downloadable user manuals for:
- Machine operation
- Routine maintenance
- Troubleshooting common issues
📚 Visit our Resource Center to get started.
Installation & Training
Installation & Training
Our expert engineers provide on-site or remote installation and training services.
Services include:
- On-site machine setup & calibration
- Operator training (safety, operation, maintenance)
- Workflow optimization consultation
- Available worldwide by appointment
- Remote training available via Zoom or Teams
Warranty & Repairs
Every HORD machine comes with a 12-month warranty. We stand by our craftsmanship and are committed to your long-term success.
Warranty includes:
- Free replacement of defective parts (non-wear items)
- Free technical support
- Optional extended warranties available
📝 To file a warranty claim, please email: info@hordwaterjet.com
Custom Solutions & Consulting
Need something unique? We offer tailored engineering solutions:
- Custom machine builds
- Workflow consultation
- Production line design
- Factory layout planning
- Efficiency upgrades for existing equipment
Perfect for mosaic factories, sintered stone production lines, and tile processors.
Let’s talk about how we can help.Request a free consultation
Popular Help Topics
- How to install a waterjet machine?
- How often should I change the pump seals?
- What’s the best blade for porcelain tile cutting?
- How do I polish sintered stone edges?
➡️ Browse our Knowledge Base for answers.
Customer Service Is Our Top Priority
At HORD, we believe outstanding customer service is the cornerstone of long-term business success. In today’s customer-first world, timely, friendly, and proactive support isn’t just appreciated — it’s expected. That’s why we invest in skilled service professionals who treat your business like their own, helping build trust and lasting partnerships.
With years of hands-on experience in the stone machinery industry, we know how to meet — and exceed — customer expectations. Our commitment to service has earned us a loyal base of repeat clients. Whether it’s troubleshooting over the phone or solving technical issues online, our certified support team is always ready to help. For more complex needs, our experienced field technicians are on standby, minimizing downtime and costly delays.
By combining reliable machinery with world-class support, HORD delivers maximum ROI and keeps your operations running smoothly — all with the lowest total cost of ownership.
